Supratim Chakraborty, Lover, Khaitan & Co.
A single of the foremost difficulties as a end result of this new modification is that intermediaries are beneath an obligation to resolve a wide scope of articles- linked grievances inside of a mere span of 72 hours.
Before, they had up to 15 times to resolve these grievances. This may possibly lead to a possibility where intermediaries are not able to vet written content-associated complaints thoroughly and merely resort to taking down all content material for which problems are been given.
An substitute method could have been to offer lowered timelines for severe information norm violations, this kind of as material deemed harmful for little ones.
The modification also will make way for establishment of grievance appellate committees in the context of grievances been given by intermediaries.
More clarity is required on this.
The need to publish rules, privateness policy, phrases of user settlement in nearby Indian languages seems to be very a novel alter. Having said that, this could prove to be a problem for several intermediaries, particularly smaller organizations who may well not have ample methods to comply with this kind of obligation. Translated variations may well not often be precise, except if completed by professionals.
Additional, intermediaries are to guarantee accessibility of their providers for users. Having said that, the term ‘accessibility’ can be interpreted in numerous methods.
For instance, accessibility may well be interpreted in the context of earning products and services offered and accessible by specially abled people. It can also be recognized as guaranteeing uptime and availability of the intermediaries’ platforms and companies, with out any hindrance.
Consequently, the specific nature of the obligation remains unclear.